Frequently Asked Questions

The Crawford Hotel Monogram Detail

General Information

How many rooms are there at The Crawford?
                The Crawford Hotel offers a collection of 112 beautiful rooms and lofts that celebrate the proud history of Denver Union Station and the finest aspects of modern urban living.

What time is Check In and Check Out?
                Check-in time at The Crawford is at 4:00 pm and check-out is at 11:00 am. Accommodations for an early check-in or late check-out time can be made upon availability.

What do I need in order to check in?
                Upon arrival, all guests will need a credit card and a valid form of ID in order to check in.

Where do I check in?
The Crawford front desk is located inside Denver Union Station on the north end of the Great Hall.

What is the cancellation policy?
All cancellations must be received by 4:00 pm MST 2 days (48 hours) prior to arrival to avoid the fee of one night's room and tax.

I need to make changes to my reservation. Who should I contact?
If you made your reservation through a third party (Expedia, HotelTonight, etc.) you will need to contact the booking agent/website that you went through in order to make any changes. If you booked through The Crawford’s website, or made your reservation by calling the hotel, please contact a reservations agent at 844.432.9374.

Do you provide ADA-compliant accommodations?
Yes, we do offer accessible rooms. To reserve an accessible room, please email reservations@thecrawfordhotel.com or call 720.460.3924 and we will be happy to assist you.

Does the hotel allow smoking?
The Crawford Hotel is a 100% non-smoking hotel. A fee of $500 per night will be applied if smoking is detected.

Are pets allowed at the hotel?
Yes! The Crawford Hotel would love to welcome your dog. There is a $50 per night pet clean-up fee. 

Donation Requests
The Crawford Hotel is proud to support the Denver community. To request a donation please contact info@thecrawfordhotel.com
 
 

Transportation and Parking

What is The Crawford’s address?
                The Crawford Hotel is located inside Denver Union Station at 1701 Wynkoop Street. Denver CO, 80202.

I’m coming from the Airport, what is the best way to get to the hotel?
There are a few ways to get to The Crawford from Denver International Airport. We recommend taking the University of Colorado A Line, as it drops you off directly behind the hotel. If you are driving please visit our Directions page for information on to get to the hotel from Denver International Airport. Taxis, Uber, and Lyft are also reliable modes of transportation to and from the hotel. If you need help signing up for Uber, our trained staff at Union Station would be happy to assist — they can even order one for you and charge it to your room! 

Would you like our staff to assist you in setting up private transportation from the airport? Email concierge@thecrawfordhotel.com and our concierge staff will arrange it for you!

Is parking available at the hotel?
The Crawford provides valet parking available at the front entrance of Union Station located on Wynkoop and 17th street. If you'd prefer overnight parking, our rate is $45 per vehicle.
 
Do you have a house car?
Yes! The Crawford Hotel is happy to offer you a ride within two miles of the hotel with our courtesy Tesla. The courtesy car is available Sunday through Thursday from 7:00 am to 11:00 pm and Friday and Saturday from 8:00 am to 12:00 am. If you're interested in reserving our courtesy car, please let our front desk agents know and they will assist you.
 

Denver Union Station

What is there to do in the area?
The Crawford Hotel is conveniently located in the heart of the LoDo (lower downtown) neighborhood. More specifically, the hotel can be found inside Denver Union Station — a hub  transportation, shopping and dining. Interested in learning more? Please visit our Area Guide or Shops & Restaurants pages.
 
Is The Crawford a historic hotel?
The hotel was built in 2014, but the building in which we are located was first built in 1881. The renovation kept many of the historic features of Denver Union Station intact — several of which are currently on display. Want to learn more? Please take a look at our History page or join one of our daily history tours.
 

Hotel Amenities

What is the Destination Amenity Fee?
The Destination Amenity Fee is $20 per night and is your ticket to the shops and restaurants at Union Station. It includes a small drip coffee at the Pigtrain Coffee Shop, a scoop of ice cream at the Milkbox Ice Creamery and a craft beer from Terminal Bar during their happy hour from 5:30 pm to 6:30 pm. It also includes a discount at many of the retailers inside the station and rides within two miles of the hotel in our courtesy Tesla.

Are there other amenities that I can have delivered to my room?
Yes. We would be happy to provide you with additional amenities to make your stay extra special. We offer a variety of options such as floral arrangements, champagne, cookies and milk, a charcuterie board from Mercantile Dining and Provisions, and many others. If you are interested please reach out to our concierge team at concierge@thecrawfordhotel.com and they will be happy to assist.

Does The Crawford Hotel provide room service?
Yes, The Crawford has the unique opportunity to serve room service from a few restaurants in Union Station. We serve Snooze, an A.M. Eatery, starting at 7:00 am, ACME Pizzeria from 11:30 am - 10:30 pm, Next Door American Eatery until 10:00 pm, and beverages from Terminal Bar between 11:00 am and midnight. Room service can be ordered through the in-room iPad. 
Calendar The Crawford Hotel Graphic The Crawford Hotel Graphic The Crawford Hotel Graphic