FAQ
Answering Your Most Common Questions
Find the answers you need for a truly seamless stay by exploring a roundup of our most frequently asked questions. Didn’t find what you were looking for? Not to worry — simply get in touch with our guest services team and we’ll be happy to assist you.
General Questions
The Crawford Hotel is conveniently located in the heart of downtown Denver, within historic Denver Union Station — a popular shopping, dining, and events destination, and multi-modal transportation hub. Click to learn more about local experiences, dining options, and upcoming events.
Yes. The Crawford Hotel offers group rates for guests of private events hosted in the venues of Denver Union Station; to inquire, submit an RFP.
Yes. The Crawford Hotel offers six unique event venues, ranging from intimate boardroom spaces to Denver Union Station’s iconic Great Hall Central. Learn more about our venues, catering services, and more here.
Yes, The Crawford has the unique opportunity to serve room service from a number of restaurants in Denver Union Station. Enjoy diverse dining options from Stoic & Genuine, Ultreia, Terminal Bar, and Snooze, an A.M. Eatery. Scan the QR code in your room to browse menu options and enjoy a seamless ordering experience. Find more information on our in-room dining options here.
Yes, The Crawford Hotel is proud to offer per diem rates specifically for government and military travelers as a token of our appreciation for your service. Enjoy an experience like no other, minutes from the state capital and with easy access to our six Colorado military bases. We thank you for your social impact and look forward to welcoming you to The Crawford Hotel.
Book your reservation online here or call (844) 432-9374 to reserve now. Use promo code: GOV
Yes, AAA members are eligible for special rates, receiving up to 15% off their stay at The Crawford Hotel.
Book your stay by visiting our website and entering promo code: AAA when making your reservation. Or call us directly at (844) 432-9374
Yes. Gift cards are available for purchase here.
Guests of The Crawford can inquire about a lost item by filling out our lost and found form here. If you have lost an item in The Terminal Bar, please email [email protected]. If you have lost an item in The Cooper Lounge, please email [email protected]. Please contact security at [email protected] or 303-319-8341 if you have lost an item in the following locations: The Great Hall, public bathrooms, AMTRAK, or other public spaces.
The Crawford Hotel is proud to support the Denver community. To request a donation please contact [email protected].
No. The Crawford Hotel is a 100% non-smoking hotel. A fee of $500 per night will be applied if smoking is detected.
All photo shoots of Denver Union Station must be approved at least five business days in advance of the shoot. If you’re interested in photographing within Denver Union Station, please fill out a Permission To Film Request Form and submit it to [email protected] for approval. If you’re looking to photograph solely within The Crawford Hotel, please reach out to [email protected]. Photography at Denver Union Station is permitted Sunday through Wednesday from 1:00 pm to 3:00 pm.
Yes! The Crawford Hotel welcomes dogs up to 60 lbs. Let us know prior to check-in that you are traveling with a pet and we will fill your room with thoughtful dog-friendly amenities. A $50/night pet clean-up fee applies to pet-friendly bookings. Service animals are always welcome to stay at The Crawford Hotel at no additional charge.
Yes, The Crawford Hotel offers a number of accessible room and suite options to choose from. You can explore our accessible accommodations and make a reservation online, by email at [email protected], or by calling 720-460-3924.
Reservations and Check In
The Crawford Hotel is located inside Denver Union Station at 1701 Wynkoop Street, Denver CO, 80202.
If you booked directly with The Crawford Hotel:
Website Bookings: If you made your reservation through The Crawford Hotel’s official website, please contact our reservation agents.
Phone Bookings: If you made your reservation by calling The Crawford Hotel directly, please contact our reservation agents.
In both direct booking scenarios, please call our reservation team at (720) 460-3700 for assistance.
If you booked through a third-party service (Expedia, Booking.com, Etc.):
If your reservation was made via a third party online travel agency (OTA) such as Expedia, Booking.com, HotelTonight, or any external booking service, you must contact that third-party booking agent directly to make any changes or cancellations. The Crawford Hotel cannot modify or cancel reservations made through these services.
The Crawford Hotel’s standard cancellation policy allows for reservation changes or cancellations up to 4:00 PM MST, two days (48 hours) prior to your scheduled arrival date, to avoid the fee of one night’s room and tax. Please note that advance purchase rates are non-refundable at the time of booking.
Our front desk is located in our lobby, which is known as The Crawford Parlour, a dedicated hotel lobby space with private elevator access, located just off of Denver Union Station’s Great Hall Central.
Upon arrival at The Crawford Hotel, all guests will need two primary items to complete their check-in:
A valid form of identification (ID).
A credit card for incidentals and any remaining balance.
At The Crawford Hotel, our standard times are:
Check-in: From 4:00 PM onwards
Check-out: By 11:00 AM
Can I request an early check-in or late check-out?
Yes, requests for an early check-in or late check-out time can be accommodated based upon hotel availability. Please contact our front desk on the day of your arrival or departure to inquire about these options.
Yes. We would be happy to provide you with additional amenities to make your stay extra special. We offer a variety of options such as floral arrangements, champagne, cookies and milk, a charcuterie board from Mercantile Dining and Provisions, and many others. If you are interested please reach out to our concierge team at [email protected] for assistance.
The Crawford Hotel offers a collection of 112 rooms, lofts, and suites that celebrate Denver’s living history through vintage-inspired design and contemporary comfort. Group rates are available for attendees of your event; to inquire, submit an RFP.
Transportation
The most recommended and convenient way to get from Denver International Airport (DIA) to The Crawford Hotel is via the RTD-Denver University of Colorado A Line.
Why is the RTD A Line recommended?
The RTD A Line commuter train provides direct service from DIA, and its final stop at Denver Union Station drops you off immediately behind The Crawford Hotel. This is typically the fastest and most economical option.
What other transportation options are available?
In addition to the RTD A Line, other reliable modes of transportation include:
Taxis: Readily available at the airport.
Rideshare Services: Uber and Lyft are popular and accessible options to and from the hotel.
Can The Crawford Hotel staff assist with transportation?
Yes, we are happy to assist our guests with their transportation needs. For a seamless arrival, you can email our concierge staff at [email protected] to arrange private transportation from the airport
Looking to explore the city on two wheels? Denver’s Shared Micromobility Program offers convenient bicycle, e-bike, and electric scooter rentals. Both Lime and Lyft operate e-bikes and electric scooters that can be rented via their mobile apps. City rules for e-scooters and e-bikes are the same as those for bicycles: riders must stay in designated bike lanes or on the right-most side of the road when no bike lane is available. Note that e-scooters are prohibited along the 16th Street Mall.
Explore with ease and take advantage of seamless access to RTD-Denver’s Light Rail system, with the A-Line located just outside our doors. This convenient service operates 365 days a year, with more than one hundred miles of track along the city’s North, East, Southeast, Southwest, and West rail corridors, and seven lines connecting right here in Denver Union Station. The system is divided into four fare zones: A, B, C, and Airport, with fares varying from $2.75 to $10 depending on how far you travel.
The Crawford Hotel is pleased to offer guests a courtesy transportation service to destinations within a two-mile radius of the hotel. This complimentary service is available daily from 7:00am to 11:00pm. To book our courtesy car service, kindly let our front desk agents know and they will be happy to assist you, or call 720-466-9110 to make your reservation.
Enjoy convenient Light Rail service that takes you directly from Denver International Airport to Denver Union Station at a cost of just $10. The 23-mile journey on the A-Line has six stops between the airport and Station, with a travel time of approximately 37 minutes. Follow the iconic neon “Travel by Train” sign right to our front desk, or contact our team before arrival so we can greet you and escort you to our lobby on the North West side of the Great Hall.
Would you like our staff to assist you in setting up private transportation from the airport? Email [email protected] and our concierge staff will be happy to make arrangements for you.
Denver is served by a number of popular rideshare and ride-hailing apps, including Uber and Lyft, that make it easier than ever to explore all that the city has to offer. Request a ride with the touch of a button, or have our front desk staff arrange to book it for you and charge it to your room. You’ll find dedicated rideshare and taxi lanes are conveniently located directly in front of Denver Union Station, just off Wynkoop Street.